privacy policy
privacy policy
Privacy policy
Effective Date: March 31, 2026
Last Updated: March 31, 2026
This Privacy Policy describes how S&A Commerce, trading as Petsciety ("we", "us", "our"), collects, uses, and protects your personal data when you visit or make a purchase from www.petsciety.com.
We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and the Dutch Data Protection Act (Uitvoeringswet AVG).
1. WHO WE ARE
Business name: S&A Commerce Trading as:
Petsciety Address: Titushof 45, 3453 JE De Meern, Netherlands
Email: info@s-acommerce.com
Privacy contact: privacy@petsciety.com
Website: www.petsciety.com
2. INFORMATION WE COLLECT
a) Personal Information You Provide When you place an order or create an account,
we collect:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely by Shopify Payments and Mollie
- we do not store full card details)
b) Information Collected AutomaticallyWhen you visit our website,
we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
- Cookies and similar tracking technologies
c) Order Information
- Products purchased
- Order value and transaction details
- Delivery status
- Return and exchange information
3. LEGAL BASIS FOR PROCESSING (GDPR)
We process your personal data based on:
a) Contract Performance (Art. 6(1)(b) GDPR)
- To process and fulfill your orders
- To communicate about your order status
- To handle returns and refunds
b) Legitimate Interest (Art. 6(1)(f) GDPR)
- To prevent fraud and ensure security
- To improve our website and services
- To analyze customer behavior and preferences
c) Consent (Art. 6(1)(a) GDPR)
- To send marketing emails (you can withdraw consent at any time)
- To use cookies for analytics and marketing
d) Legal Obligation (Art. 6(1)(c) GDPR)
- To comply with tax and accounting requirements
- To respond to legal requests from authorities
4. HOW WE USE YOUR INFORMATION
We use your personal data to:
- Process and fulfill orders
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Send marketing communications (if you opted in)
- Prevent fraud and ensure payment security
- Comply with legal obligations (tax, accounting)
- Improve our website and product offerings
5. SHARING YOUR INFORMATION
We do not sell or rent your personal data.
We share information only with:
a) Service Providers
- Shopify (e-commerce platform)
- Shopify Payments & Mollie (payment processing)
- Shipping carriers (order delivery)
- Email service providers (order confirmations and marketing, if opted in)
- Analytics providers (Google Analytics)
b) Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes
- Protect our rights and property
- Prevent fraud or security threats
c) Business Transfers
If we sell or merge our business, your data may be transferred to the new owner.
6. INTERNATIONAL DATA TRANSFERS
Your data may be processed outside the European Economic Area (EEA), including by:
- Shopify (servers in the US and Canada - covered by EU-US Data Privacy Framework)
- Email providers and analytics services
We ensure appropriate safeguards are in place (Standard Contractual Clauses, adequacy decisions) to protect your data in accordance with GDPR requirements.
7. COOKIES AND TRACKING TECHNOLOGIES
We use cookies to:
- Keep items in your shopping cart
- Remember your preferences
- Understand website traffic and performance
- Show relevant marketing (with your consent)
Cookie types we use:
- Essential cookies (required for website functionality)
- Analytics cookies (Google Analytics - anonymized)
- Marketing cookies (Meta Pixel - requires consent)
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
For more information, see our Cookie Policy (Cookies).
7. YOUR RIGHTS UNDER GDPR/AVG
As an EU/EEA resident, you have the following rights:
a) Right of Access (Art. 15 GDPR)
You can request a copy of all personal data we hold about you.
b) Right to Rectification (Art. 16 GDPR)
You can request correction of inaccurate or incomplete data.
c) Right to Erasure / "Right to be Forgotten" (Art. 17 GDPR)
You can request deletion of your personal data, unless we have a legal obligation to retain it.
d) Right to Restrict Processing (Art. 18 GDPR)
You can request limitation of how we use your data.
e) Right to Data Portability (Art. 20 GDPR)
You can request your data in a structured, machine-readable format.
f) Right to Object (Art. 21 GDPR)
You can object to processing based on legitimate interest or for direct marketing purposes.
g) Right to Withdraw Consent (Art. 7(3) GDPR)
You can withdraw consent for marketing emails or cookies at any time.
h) Right to Lodge a Complaint You can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
Website: autoriteitpersoonsgegevens.nl
Email: info@autoriteitpersoonsgegevens.nl
To exercise your rights, contact us at:
Email: privacy@petsciety.com
We will respond within 30 days.
7. DATA RETENTION
We retain your personal data only as long as necessary:
- Order data: 7 years (legal requirement for tax/accounting)
- Account data: Until you request deletion or 3 years of inactivity
- Marketing data: Until you unsubscribe or request deletion
- Analytics data: 26 months (Google Analytics default)
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10. CHILDREN'S PRIVACY
Our website is not intended for children under 16 years of age. We do not knowingly collect data from children under 16 without parental consent.
If you believe we have collected data from a child under 16, please contact us at privacy@petsciety.com and we will delete it immediately.
8. SECURITY
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption for data transmission
- Secure payment processing via PCI-compliant providers
- Access controls and password protection
- Regular security audits
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
FSC® certified packaging and paper only.
Orders ship in 1–2 days with full tracking included.
Long-wear materials that hold shape and age.
30-day return or exchange. No questions asked.
KEEP MOVING FORWARD WITH US
By submitting your email, you’ll be the first to know about upcoming updates for Petsciety. You can unsubscribe at any time.
© 2026 Petsciety. All Rights Reserved
FSC® certified packaging and paper only.
Orders ship in 1–2 days with full tracking included.
Long-wear materials that hold shape and age.
30-day return or exchange. No questions asked.
KEEP MOVING FORWARD WITH US
By submitting your email, you’ll be the first to know about upcoming updates for Petsciety. You can unsubscribe at any time.
© 2026 Petsciety. All Rights Reserved