SUPPORT that works for you
Orders & Payments
You will receive an order confirmation email immediately after purchase. If you made a mistake in your order (address, item, etc.), contact us as soon as possible. We can only make changes within a short window before the order is processed. We accept secure payment methods available at checkout. All payments are processed through encrypted third-party providers.
Shipping & Delivery
We provide free shipping for all domestic orders over €100. Most orders are processed within 1–2 business days and delivered within 5–8 days using reputable logistics partners. You'll receive a tracking number once your order ships so you can monitor every step of its journey. We will keep you updated through the whole process.
Product Questions
Have a question before ordering? Each product page includes detailed descriptions and usage guidance. If you’re unsure whether a product is right for your pet, contact us and we’ll help you decide.
General Support
For any questions about your order, shipping, or products, contact: support@petsciety.com We respond within 24 hours on business days.
